How can we help?

Serv Festa is a CryptoCaviar® brand focused on beverages, ice, and convenience products for parties and gatherings. The responsible company is CRYPTO CAVIAR LTDA. Our company website introduces the brand, our own product line, and our partnership proposal. Online ordering is still being prepared.

Use servfesta.com.br (link https://servfesta.com.br/en) to learn about the brand, the products presented, and partnerships. The delivery website is servfesta.com (link https://servfesta.com/). The domain servefesta.com, with an "e" after "serv," redirects to the main delivery website. This Help page belongs to the company website.

No. The brand includes Itapagipe, Minas Gerais, and São José do Rio Preto, São Paulo, Brazil, and is not limited to one city. This does not mean delivery is already available to every address in those areas. Coverage, stores, opening hours, and service conditions must be confirmed for each operation; nationwide coverage has not been announced.

No. The company website, this Help page, and the privacy and terms documents are public. Google sign-in is required to access the delivery interface. You can also email the team without creating a Serv Festa account.

Not yet. The interface is available at servfesta.com (link https://servfesta.com/), but the shopping catalog, ordering, and payments are not active. Signing in, choosing a category, or entering an address does not place an order or reserve products.

You do not need to download an app to open the delivery website in a browser. It is intended to be accessed directly through a link, including a social media bio. Ordering is still unavailable at this stage, and no Serv Festa app has been published in the App Store or Google Play. If a social network's built-in browser does not allow Google sign-in, open the address in your device's browser.

On the delivery website, select "Continuar com Google" ("Continue with Google") and complete sign-in on Google's official screen. Your Serv Festa account is created when you first complete sign-in and recognized on future visits. You do not need another password, and Serv Festa does not receive your Google password. Signing in does not enable ordering or grant access to store administration.

Try the sign-in button again. If the window is blocked, allow the sign-in window for servfesta.com. When using a social network's built-in browser, open the website in your device's browser. Canceling sign-in keeps the delivery interface closed, but Help, terms, privacy information, and the contact email remain available.

Open your account options on the delivery website and select "Sair da minha conta" ("Sign out of my account"). Your session is kept within the browser tab. Signing out of Serv Festa does not delete your account or sign you out of Google in other services. To request help with your account or its deletion, email sacservfesta@gmail.com.

No. Location is optional and is only requested when you choose "Usar minha localização" ("Use my location"). You may decline permission or enter your address manually. The location suggestion is approximate and does not confirm delivery coverage.

No. In this version, it may suggest a city and state for you to confirm. You must still review and enter the street, number, neighborhood, postal code, and additional address details. If there is no suggestion or it does not match your address, use manual entry. Preparing an address does not confirm delivery or place an order.

No. In this version, it is only a draft held in the page's memory and is not sent to Serv Festa, stores, or the database. You can select "Apagar rascunho" ("Clear draft"); signing out or reloading the page also discards it. Your Google account is handled separately, as described in the delivery Privacy Policy, in Portuguese (link https://servfesta.com/privacidade).

These details are not yet available in an active shopping catalog. A category, product, or partner shown on the company website does not confirm price, stock, opening hours, or service for an address. Email the team if you need clarification; contacting us does not place an order or reserve anything.

The delivery website does not yet have an active checkout or payment service, so you cannot pay for an order through the application at this stage. Payment methods, fees, and commercial terms will be provided when the relevant operation becomes available. This interface is not currently collecting payments for orders.

The line presented by Serv Festa includes traditional and flavored ice. Learn about it on Our line (link https://servfesta.com.br/en/produtos). Specific flavors, ingredients, package sizes, prices, and availability still require confirmation; a product presentation on the company website does not mean that the product is available to purchase.

No. These references are part of the proposed categories and partnerships; they do not confirm a catalog, stock, or open sales. References to pharmacies do not mean medicine sales or delivery are available. Tobacco, smoking products, and smoking accessories are not included in the delivery ordering catalog; an informational reference to a tobacco retailer on the company website does not offer online purchases.

Visit Partners (link https://servfesta.com.br/en/parceiros) and email sacservfesta@gmail.com with your business name, city, and type of business. The team can assess the proposal. Contacting us does not confirm partner approval, coverage, exclusivity, or commercial terms.

No. The Merchant area (link https://servfesta.com/lojista) entry page is available, but access to a store's data requires an authorized association with that store. Connecting the dashboard to real data is still being prepared. A Google account alone does not create a store or grant merchant or administrator permissions. Contact the team for guidance on partnerships.

The Explore area is being prepared and is not yet available as a public service. The proposal includes events with chat and albums available only to active participants, with photos accepted only on the event date in its designated time zone. These features and any promotional placement options are not open to the public yet; no paid promotion service is active.

Email sacservfesta@gmail.com, describe your question, and include your city and preferred language. State whether your request concerns your account or personal data. Do not send passwords or full payment card details. You can also read the company website's Privacy Policy (link https://servfesta.com.br/en/privacidade) and Terms (link https://servfesta.com.br/en/termos), and the delivery Privacy Policy, in Portuguese (link https://servfesta.com/privacidade).